Choose your package. The new cables from your Quick Start kit will be push fit. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Does your wall socket look different? Your wall socket may have adenine mate attached into it. 1. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. Tudor. You could get up to £200 paid off. If you need to change or cancel your appointment you can also do this online or via the MyVM app by 4pm the day before the appointment. We're here to help. The coax cable from the study can be used for the other 360 box in the kitchen. Wi-Fi extenders are devices that increase the range of the Hub’s wireless signal, giving you a stronger and more stable connection over more of your home. Switching from Virgin? If you're switching from Virgin. It has two outputs on the left of the wall box. Virgin Media have used the Openreach socket to provide telephone services. It’s easy to switch your TV and landline services too. Push the red label end of the white cable, into the wall socket. You might also need to change it if your current package isn’t available at your new address. Push the white cable with the black label into the Hub. Where you go, TV 360 goes (if there’s internet). The wall socket is - 5109379 - 2. Always assuming the cable will reach to the BT junction box of course. . I recently got Virgin broadband installed. Koda. Feb 22, 2022. 0 Kudos. - 5266634. 9ft Cat7 High Speed 10Gbps RJ45 Cat 7 Networking Ethernet Cable with STP. ) 1. Plus get help on things like wayleave & access agreements. I then moved the Virgin-branded outlet, and used a crimp-on connector (of the same design as the Virgin ones, bought a job-lot on eBay). #4. A new secure password will be generated for you. Since my landline switched over and now plugs into my router, those calling me have mentioned that the ringtone now sounds like an international call with a long ring rather than the traditional British ‘ring ring’. The two sockets on the wall on the RHS are telephone sockets. You need to use one of these and run it upstairs using proper ethernet cable (cat5). The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. 14,065. This video will show you how to install a Virgin Media extension cable. 1. If it’s not a technical issue you need help with then we’re here to support you on. I was told when purchasing the broadband package that fibre was available here and already in. Make sure the Hub is switched on at the back. Tudor. If speeds aren’t as good as they could be, try your Pod in different places. Buy Multimedia Sockets at Screwfix. Engineer used 'spare pair' of blue cables for 'new' BT line. 95 – £ 59. Virgin Media services are only available in eligible Virgin Media network areas. . (knowledge is power) Sun 05-Jan-14 12:53:34. I had 2 plugs and 2 bulbs in my old property - with no issues. g. Alternatively you could keep your filtered face plate on your master socket and instead of connecting into terminals 2,3 & 5 for your telephone extension. Account - Cable. It might though take from a couple of days to a week to then get the tech visit. Installing Virgin Media banda for the primary set . Stay safe online. Maybe now when I’m first on someone in cod and shoot I will actually get a kill instead of them magically turning around and killing me first in a split secondHi john, Thank you for the reply. New Euro outlet. I would like to arrange for someone to come and look at it and if possible to move the socket whilst they are here. £ 9. I receive my broadband from VirginMedia currently, the white Virgin box is positioned in my daughters bedroom at the front of the house. It’s a leasehold converted flat in the loft flat (I. Inside the spare room, the coax cable goes into the white VM internal wall box with just a TV actuator attachment attached (see pic),. Make sure to take our kit with you when you move. Virgin have unilaterally made this socket inactive. SpeedNeighbours have Virgin Media Broadband, but my house is the only one on the street not connected in Networking and WiFi 2 hours ago; Access denied on router in Networking and WiFi 3 hours ago; Virgin Media not available at my address according to your website, but my neighbours have it in QuickStart, set up and connections 7 hours agoPlugging your virgin media router into an extension lead is fine. No internet, unfortunately. Your connection box is usually put in the living room on the wall. You need to call your telephone provider if you want to alter any of the wiring or move the main socket. I received the adapter in the post today, it seems a lot of work to reroot either, the phone cables or the VM router. Superfast Broadband. In your Stream kit you’ll find everything you need to get the Stream box up and running. Quicker to call it in on 150 (VM Phone - free) or 0345 454 1111 (any other phone - national rate). Just push to fit Firmly push the end of the cables into the sockets. 1) Disconnect the master socket from the 2 wire exchange line, take care to retain all internal extension cables. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. The Gamer Lounge. The only phone socket available is the TEL1 socket on the back of the VM hub. Turn on your TV and get connected. It is possible to re-enable the existing sockets with this CV21 upgrade. Don’t forget to give your Pod up to 24 hours to settle in whenever you do move it to a new location. Use this splitter inside to split the connection instead of the one you bought. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through. Stay safe online. If speeds aren’t as good as they could be, try your Pod in different places. I was told when purchasing the broadband package that f. Background I moved in around 3 weeks ago. Virgin Media. 0 Kudos Reply. correctly to the Virgin Media wall socket, please follow these instructions to get set up. is plugged into your Virgin Media socket on your wall. . Use the Virgin TV Go app or website on up to 5 of your devices to manage your telly and keep up with your shows, when you’re in another room or out and about. All you need to do is plug your adapter into the Hub, then plug your phone into the adapter and you’re ready to go. Up to speed. If you’re still under contract from Virgin Media but want to switch to Sky, there’s a ‘Switching Credit Offer’. All our services will be set up so, once you’re in your. Or a VM person will sort it for you when they get here in a day ot two. 5m. Claim rebates for completed homes (optional) Broadband, TV and phone deals Broadband, TV, phone and SIM deals Black Friday broadband deals Broadband no upfront cost. The white cable is Virgin, I can see the inline isolator that Virgin sometimes use instead of a wall plate. - 5250024• Connect the ends of the 1. SSL coax is extremely versatile and can be used in several applications. 1 ACCEPTED SOLUTION. Plus, again optionally, a cable will be run to a phone socket for the phone service. VM. Turn on and start the hub. Note that if you’re dealing with a Virgin Media master socket, you may well find a block of four connectors, with numbers alongside from 1 to 6. Account - Cable. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Please look out for the private message and we can get started. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch; 2. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as. In any case your contract prohibits you moving it yourself. Reduces the. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. Browse Virgin Media Virgin Media Community. Your telephone service from any of the UK Service Providers, other than Virgin. And then somehow through a wall to the other side, which is under the stairs. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Plug the cables into the hub. Stream from Virgin Media. You should be able to do it on a call to CS. I have sent you a direct message to allow us to do this with you in a private space. The Stream remote. Tool for removing cable box. £ 9. Go to Account settings, then Account details b. How long will the QuickStart installation take me? WiFi Hub - 30 mins. the box should be inside your house. See this. . Options. 2: Seeker. Tried looking but can't see a way to book an engineer for this? Thanks. Get the Hub ready by connecting the wires. Pay £75-£99 for Virgin Media to do it. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. The approach I took was to snip the coax where it entered the house upstairs, then rerouted it through to it's new location downstairs. Country. The box needs to move from my living room to under the stairs. Get up and running with Quickstart Got a problem with delivery? Virgin Media engineer installation If you're having your services installed by one our engineers, you'll be able to. Alternatively, you’ll get a Hub 4 if you sign up to Gig1 fibre broadband. Account - Cable. #11. Effectively, all this means is Virgin does not have to install and maintain a separate copper pair to your property for voice calls. The OUT terminal from the Technetix isolator has a terminator cap on it. 1 ACCEPTED SOLUTION. With a pack of TA717 TP plugs, to a SG105S 5-port switch on the business end going into a Series X, Smart tv and tv box I’m maxing out at around 190mbs p/s download on the Series X. Enjoy your box sets, catch up and live TV anywhere you’re online in the UK, plus enjoy your recordings whilst at home. Your telephone service from any of the UK Service Providers, other than Virgin Media, is presented at your home or business on a master socket provided by Openreach (formerly BT Openreach, BTOR), and often referred to as 'the BT master socket'. e, totally within a tiled roof) Before I bought the lease, I checked on VM website and get the impression that VM is serving to the property already. Business, Economics, and Finance. 0 Kudos. Hi Stephen, There would be a £25 non fault call out charge (it used to be £99) to do the work you require. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started. Country. My worry is how I would connect the new VF router as I'm sure the cable going in to the virgin router is for a virgin router only. Hi vintageclaret, Thanks for posting, and welcome to the Community Forums. To progress with your broadband switch from Virgin Media to TalkTalk, go to TalkTalk’s website to order your new TalkTalk broadband service. KIDDERMINSTER. The answer is yes. i just recently moved and there’s a virgin box in my house but i cant seem to connect the wire to anywhere in the wall as they are the same - 5291726. When this happens your landline will need to be connected to the hub via the adapter provided in order to make and receive calls. On top of that, Virgin Media also offers a self-install option. Hi I have the same query, I need an engineer to move our 2 virgin media entry points please - 5109379 - 2. Best of all, for many, it’s a free upgrade. I have two wall sockets which say Virgin and two which say NTL, only the two NTL sockets have two connectors at the bottom, one labelled TV and one labelled FM. Alternatively you could keep your filtered face plate on your master socket and instead of connecting into terminals 2,3 & 5 for your telephone extension. on 03-01-2022 18:08. Recently, following reporting a phone fault, I was forcibly switched over to the new standard for hub-based telephony (27AC). Browse Virgin Media Virgin Media Community. cable from wall. This is the point where Openreach's responsibility for the line. If you still need your telephone wall sockets to work after the switchover, VM can send a technician (free of charge) who will link the telephone wall socket to TEL1 on the back of the. I can only find the TV socket. VIRGIN MEDIA V6 TIVO EXTENSION CABLE. Receiving my quick start hub tomorrow, we have the brown VM box outside but don’t have the white wall socket on the inside, all the wiring is behind the walls/under the carpet and after following the wires from the brown. Various cable mediums are used in modern systems to transmit data. the other Virgin Media boosters will connect to this one. That is the way I want it to stay. We'd like to arrange an engineer to install some new points: - Main entry through garage - Virgin socket for router under stairs - Virgin socket for tv in lounge - Virgin socket for future tv. My Virgin Media App. If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment. 2: Seeker. Hello sophieboulter1. Your number will transfer to the Virgin socket. The closest I could find was this, which. If you have Virgin cable TV, phone and broadband, that's potentially 3 new sockets - co-ax for the TV and the broadband and a bit of naff old copper wire for the phone which plugs into a socket similar to BT's one. I booked appointment for a virgin media engineer to change cable box and location and move socket tomorrow morning (11 Feb). g. Virgin Media Extension Cable. The wall box may be branded with the logos of an old cable TV company (not VM). Answered! Go to Answer. Take the end of the isolator cable with the black band and push it firmly onto the socket of your new Hub. 0. Have you tried calling the pre-installs team on 0800 052 1734? I don't work for Virgin Media. The problem is the Hub is in my Study and the - 4964746. Before you move to our fibre landline service as part of this migration, we’ll let you know in writing around three months before the migration takes place in your area. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. You need a small spanner to remove this. You can contact the faults team to arrange this, c all 150 from a Virgin landline, or 0345 454 1111, option 2 (Faults) but best to call between 8am and 10am to avoid call queues, or late afternoon around tea time. The SSL coax is standardised RG6 7mm cable size to fit any F-female connector. If you’re having problems with our broadband connection, visit our improve WiFi connection page. Just make sure you plug in on the go-live dates, which you can find in the letter we sent you. Lets us know how the appointment goes. I've spoken to Virgin who have said yes along with £99. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. All forum topics; Previous topic; Next topic; 1 ACCEPTED SOLUTIONPSTN stands for public switched telephone network – it's the copper phone network that delivers analogue landline phone services. I. A great way to check your WiFi Pod’s (white) health, signal strength, and download speeds is with the Virgin Media Connect app. Measuring a compact 230x153x55mm and weighing 1. You may still need to pay an activation fee, but some deals will offer activation for free. Turn on suggestions. Please help. The virgin fellow who organised the move a few weeks ago assured me that the address already had virgin media installed, as of three months ago. Solved: Hi everyone, I was wondering if it would be possible to move the Virgin Media network port in my house from the first floor to the - 5147803. You’ll then be able to use your same old phone to make. RedTomato said: I removed my Virgin cable about a month ago. Hi all I have just received my kit today and have tried all available sockets that the cable would fit in. I actually want to move it where I think the previous Virgin socket originally was - there's a plastic plate/cover on the wall, and this lines up with where the Virgin cable comes in from the exterior. Adduxi. Hi, We had a perfectly functioning landline which had been there since we moved in, it’s a Virgin Media one and was just a regular telephone socket on the wall with a wire going outside to the sealed plastic VM box. If the externals are not there this needs to be reported, as a separate set of contractors will need to be bought in to re-establish the connection to the street cabinet. You would need to work out the exact details with the VM tech doing the work as a lot will depend on your existing hub/phone socket locations and where your existing cable runs are. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. How can I upgrade the wall socket, cables and even the splitter I have connected to the tivo box and the modem. 1. We previously had Virgin Media installed here back in 2017 and at the time the engineer explained that only one wall socket can be 'live', and that there is a switch on the outside box to determine which Wall Socket should. The line is a cable which comes from outside near the pavement and goes all the way up under the roof, where the internet box is. Raised Rounded Profile. At least spell your title correctly jeezus . If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. Which is almost amusing because the lack of help there is usually the reason for going to Trustpilot in the first place! Solved: So I’ve been a BT customer for many years. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. 3. Various cable mediums are used in modern systems to transmit data. Community Natter. Virgin Media Multiroom is a service that allows you to have up to two additional TV 360 mini boxes, so you can watch shows all over the house. The new fibre phone line is designed to work with the same phones as the old copper line. The answer is yes. Connecting your V6 or TiVo box to your Virgin Media Hub is a piece of cake. Please don’t plug the adapter into the yellow ports, these are only for ethernet (RJ45) connections. When your number transfers, your BT socket will go dead. If it doesn't work then you can call the pre-installs team on 0800 052 1734. From April 2023 that will change, Ofcom said today. I have created a networking and hifi equipment hub underneath my stairs, which is obviously where my existing router and all hifi equipment is located with cabling then connected through the wall and under the floor to TV and speakers in my lounge. Location. Anything is technically possible. Security matters. What needs to be done is for the new Virgin Media CV21 connection. Your "loss of signal" point is a good one. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. . Options. Typically, extenders are linked through a wired port using an Ethernet cable. This means that the broadband router can be installed at either location and both will need ADSL filters. Step 2: Order your TalkTalk Broadband service. The cable already comes in through a chiselled out hole so will probably put in a socket box with your suggested brush faceplate. Which was great as that is in a better location than my master Socket was. Pack our kit. 3 weeks ago. At first, I was concerned that this was a scam but there are enough posts on the help forum to convince me otherwise. 0 Kudos Reply. Options. We have recently returned to virgin media after leaving but I'm worried that the socket may not be safe. It's not possible to create a live chat, I have been unable to contact the help centre by phone and I have no idea whether or not I need to book an engineer. It might be possible to use an outdoor route for any new phone cable to avoid wiring inside. Installation: Wall socket issue. com. Good afternoon everyone. See where this Helpful Answer was posted. (138 Reviews) If you have a TiVo box in the living room and a TiVo Super Hub Broadband router in in an upstairs office then you will often need an extension cable to relocate these devices. Kind Regards,. Switched. We’ll take a few details from you (like your new address) and. 11ax), improved security (e. Any extension that you create after the main socket is your responsibility. The box and cables may have been removed by the previous occupiers. Sky will credit your account with up to £100 if Virgin charges you termination fees. Very Insightful Person. The main handset that you have would need to be plugged into the hub and any other handset could be plugged into an extension, you wouldn't need another adaptor to do this. I don't quite understand this, as according to Ofcom, it can be done via the "cease and re-provide. I don't work for Virgin Media. • Connect the new power supply to the back of the TV Box • Switch on at the mains socket and then use the switch at the back of the TV Box to turn it on. Plug the power supply into a mains socket. Screwless Faceplate. DTully. Then push the connector VM have provided over the screw thread. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. We. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. A power adaptor to plug into the Stream box and a power socket at the wall. The RJ11 sockets will be redundant. I understand that I - 5136713. 3. . • Turn on your TV, then using your TV remote, press the Input, AV or Source button. Virgin Phone Switchover. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. My worry is how I would connect the new VF router as I'm sure the cable going in to the virgin router is for a virgin router only. I have the most. There is an old openreach socket with a coax cable underneath, but in no way connected. Following the installation and verification of its functionality, you can browse the web or. The cable terminates on a box indoors wherever you want it, within reason. Phone line - 5 mins. My VM Router is is my office adjacent to hall. Reply. They can also use your home’s electrical wiring to transmit the signal, like our Powerline Boosters. Check your DMs btw. If you look into the back of your Hub, you'll see a port. 3. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. When you’re booking your move, let us know if you want to choose a new package for your new home. • Take the red-banded end of the isolator cable and button it firmly into the Virgin Media socket on your room. TV & FM Radio Sockets. A BT master socket. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Last edited: 21 Jul 2010. Browse Virgin Media Virgin Media Community. The main socket fed by this. Re: Move Virgin wall socket. Options. So simple, the Virgin connectors are crimped to the cable so it took no time at all. cheshire_man. So the technician will install a coaxial outlet where you want the modem. No knowing the layout of you home doing this might be less obvious than the thick VM cable. Transfer your home phone number to virgin media ireland technical information support our network build on site bringing new development connecting hub 3 extensions community 4797660 how connect old bt master nte5 avforums wiring a ethernet practical beginners guide tv v6 4k set top box review what hi fi line dead but internet still works or drops. I will send you a PM to confirm your details so this can. 2 Install your Broadband Install your Broadband Connect the end of the isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. Switch on your TV, then using your own TV remote press the Input, AV or Source button. Booking an engineer is easy with Virgin Media. Fibre phone Adaptor - different rooms. This TEL1 socket serves the same function as the old 'telephone master socket' did. If the VM hub and your PC are in different rooms, you would need to get a wi-fi adapter for the PC and connect wirelessly. Luckily, most newer computers have one already. Joining in. Browse. When you’re booking your move, let us know if you want to choose a new package for your new home. We have no intention of using virgin media in the future so it is fine for it to be removed permanently. Browse. Hope this helps, I'm sure another poster will answer your question. Thank you for posting and for joining this thread regarding home phone switchover. You'll just have to unscrew the terimator cap on the one labelled 'TV' and should be able to plug in your Virgin Media equipment and be up and running in no time. It will look something like this. A Virgin Media wall socket is simply a point of entry into your home. Overall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer any questions or concerns you may have. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. Virgin media wall socket in an unusable place. Crazy! They must be made of money. VIRGIN MEDIA V6 TIVO EXTENSION CABLE. At the moment this is just an enquiry as to how the procedure would be set in motion, and then how the equipment would be set up. Any other way is going to cause you a load of hassle. Posts. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment. 1) The home phone switchover to 21CV service. You’ve got connected devices such as a burglar alarm linked to a control centre, use a telecare device, or have other phones connected to extension sockets. can test they’re secure by checking they don’t move when pulled gently. M. 01/09/14 - 13:14 #2. As mentioned by Adduxi, the moving of your wall socket, does come at a one-time cost of £25, which is applied to the next bill after the visit. Forum; Apps. 7 Feb 2011. Sky will credit your account with up to £100 if Virgin charges you termination fees. I am moving into a new home at the end of next week and want to join using the Ultimate Volt Bundle (O2 sim, TV, landline, internet). I will send a private message - watch out for the purple envelope inviting you in. #12. We appreciate you reaching out to us for this query. Virgin Media Extension Cable. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) Receiving my quick start hub tomorrow, we have the brown VM box outside but don’t have the white wall socket on the inside, all the wiring is behind the walls/under the carpet and after following the wires from the brown box, was just wondering if anyone knew if any of these cables were the ones we would require/need to plug into the Hub 3. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. For more information, select the type of broadband service you're planning to switch to on Sky: Essential Plus Broadband. On the day of activation, connect your new router to the master phone socket. The other is marked TV, & this is used for TV & Broadband. 2. My dad bought the 1gbps package and arranged the delivery for - 5273209. If you don't have the cabling then call the pre-installs team on 0800 052 1734. Perfectly safe to remove it. When it comes to household wiring, Virgin Media wall socket wiring diagrams provide vital information about the way in which the electrical cabling in your house is arranged. A master socket is the main socket for the phone line in your home, not an extension socket. My PC is next to the hub and i'm currently looking to replace my rather battered ethernet cable what doesn't click in properly and is quite ancient. Remember, have your Virgin Media network name and WiFi password ready. Plug into the Virgin Media wall socket. ) Get Wall Box moved to under the stairs (not sure if the cable that runs from outside to the current box is modern / works | but that's for the engineer) 2. My home phone system has several Virgin Media sockets around the house which are fed directly from a cable coming from the outside box. OR. So you can either unscrew this one & push on the connector provided in the Quick Start pack. I am not currently a virgin media customer. You should call 150 from a Virgin landline or mobile, or 0345. . You need something called a barrel to connect the two. First, check that your device is running the latest software as this might be causing the issue. 1. But I have no Virgin Media Wall socket in my house.